Customers have been vocal about these problems on Twitter. By Jay Goltz August 4, 2009 7:00 am August 4, 2009 7:00 am. My first time at popeys chicken yesterday on Russell Parkway Warner Robins ga. ... And Popeyes routinely comes out on top in other fast food taste tests, so put that in your Double Down and smoke it. Already, the chain's same-store sales have grown every year since 2009 as Popeyes renovated stores and revamped its advertising and menu strategy while competitor KFC struggled, but executives say the need for service improvements is clear. Popeyes has perfected the art of fried chicken. That's because more often than not, ordering your five piece with cajun fries can be painstakingly rude and slow. Thank you! In the meantime, you may also receive assistance or suggestions from the community members. Yes, service matters. 199 reviews from Popeye's Restaurants employees about working as a Customer Service Representative at Popeye's Restaurants. Find Reviews Filter. The chain plans to add about 1,500 restaurants over the next 7 to 10 years, and these higher-volume new stores should lift the overall sales average — provided those service issues are taken care of. The name "Popeye" might conjure up images of spinach and the Sailor Man, but that's not who the chain was named after at all. Initial Popeyes complaints should be directed to their team directly. Why is AT&T so bad? The fried chicken chain plans to boost restaurant sales by more than 40% — but acknowledges that customer service has "not been a towering strength. Popeye's Chicken located at [redacted] in Memphis, TN. - When I was a kid my uncled lived in Metarie and when we visited we would always get popeyes. And though it hasn't hurt sales terribly (stores across the country have increased sales every year since 2009 thanks to strong marketing and renovation campaigns), top brass believe it needs to be improved. Utilizamos cookies, próprios e de terceiros, que o reconhecem e identificam como um usuário único, para garantir a melhor experiência de navegação, personalizar conteúdo e anúncios, e melhorar o desempenho do nosso site e serviços. And while the Atlanta-based chicken company has been aware of this issue for years, it's only now acknowledging it and planning serious changes. Learn about Popeye's Restaurants culture, salaries, benefits, work-life balance, management, job security, and more. Bachelder told BuzzFeed News restaurants have had problems with clear communications with crew around daily preparation and operations, as well as basic routines around cleanliness and food prep, and speed. For many customers, earning a box of hot chicken may mean enduring a soul-crushingly rude, slow, unpleasant experience. They accept it due to being faced with it so much more often, everywhere — they’re truly expecting less. ", According to Lynch, the problem stems from "the importance of a good guest experience and a good employee experience frankly just didn't rise to the level of importance of the food, which isn't going to work in the future.". It has not been a towering strength for Popeyes.". Updated Oct 22, 2020. https://popeyes-louisiana-kitchen.pissedconsumer.com/review.html When they … "I can say candidly that our guest experience has not been up to the standard of our food. The customer service is terrible! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Popeyes Customer Service. The Atlanta-based chain has been aware of this problem for years now. why is popeyes so bad now? We guess only time will tell if that makes a difference. We bought a new home a few weeks ago, and the community it is in only gives you the option for AT&T and dish network. GetHuman-253535: Listened to my complaint. Popeyes’ customers think highly of the new chicken sandwich, and the online craze about the crispy, juicy chicken is just increasing the hype. Shortly after Cheryl Bachelder was appointed CEO of Popeyes in 2007, she told QSR magazine that her priorities included stepping up "the quality of our guest experience at the restaurants. @PopeyesChicken can y'all get some better workers? According to the Sandton Times — a news outlet that reported on the opening of the first Popeyes location in South Africa — the chain was named after the Gene Hackman's fictional detective Jimmy "Popeye" Doyle of the 1970s-era movie The French Connection. Part of the answer is that a subset of companies purposely make callers jump through hoops with the hope that they’ll simply give up. A post shared by Popeyes Louisiana Kitchen (@popeyeslouisianakitchen), Buzzfeed reports that after CEO Cheryl Bachelder was appointed back in 2007, she commented on the brand's state of affairs, telling QSR magazine she wanted to "step up the quality of our guest experience at the restaurants. ET. In fact, the fast-food chain is despised by many for its horrid customer experience. The fried chicken chain intends to totally overhaul it. Delish participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. So I proceeded to order my chicken as so.....nonspicy with * spicy breast. You may be able to find the same content in another format, or you may be able to find more information, at their web site. Get access to exclusive coupons. Popeyes Is Trying to Improve Its Awful Service With growth in mind, the fried chicken chain needs to create a better customer experience by Chris Fuhrmeister @ccfuhr Mar 25, 2016, 6:33pm EDT There are a few things some Popeyes employees have warned customers about. Para saber mais sobre nossa política de cookies, acesse link. Why Customer Service Is So Bad. For many customers, earning a box of hot chicken may mean enduring a soul-crushingly rude, slow, unpleasant experience. Stat. The problem, according to Lynch, was that "the importance of a good guest experience and a good employee experience frankly just didn't rise to the level of importance of the food. So does product, tech, design, distribution, marketing, sales, manufacturing… and the myriad of other resources in your company. Popeyes is beloved by its customers for many reasons — the crispy fried chicken, the buttery biscuits, the Cajun fries — but service isn't one of them. Want to see more stories like this? Search job titles. I don’t need to convince you why customer service is important. This might be due to the overwhelming series of complaints that regularly flood Twitter and Facebook: I love Popeyes but the service is trash no matter where you go smh, @PopeyesChicken I just experienced the WORST customer service of my life. Customer service is hard. @PopeyesChicken I just experienced the WORST customer service of my life. Such issues often stem from a disinterested workforce, a problem that is common in high-turnover, low-wage industries like fast food. You're employees were not only rude, but yelling at ME in public, @PopeyesChicken your employee was very rude when serving us and the chicken was cold as hell https://t.co/B3PuBOgEVh, "We have the food thing and the advertising thing pretty much rocking and rolling," Dick Lynch, the company's chief brand officer, told BuzzFeed. * * So I went to your Popeyes on Western and *** freeway in Oklahoma City on Monday Dec. **th **** at around *pm. Ao continuar com a navegação em nosso site, você aceita o uso de cookies. A review of a customer experience with Popeyes. So my complaint is also a question. Experienced some very horrible customer service from a Manager name [redacted]. Yep, Popeyes Spicy and Mild Bonafide Fried Chicken was the favorite in a 2010 national taste test, ... so it makes sense that Popeyes is the name behind a big football conference championship. 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